We aim for complete customer satisfaction. If you are not happy with your purchase, we accept returns and exchanges under the following conditions:

Return Eligibility

  • Items must be returned within 14 days of receipt.
  • Products must be unused, unworn, unwashed, and in original packaging with tags attached.
  • Final sale, promotional, and custom-made items are non-refundable.

Return Process

  • Contact us at info@theoliviaperez.com with your order number and reason for return.
  • We will provide return shipping instructions.
  • Refunds are processed within 7–10 business days of receiving the item.

Shipping Costs

  • Customers are responsible for return shipping unless the item was received damaged or incorrect.
  • Original shipping fees are non-refundable.

Exchange Policy

  • Exchanges are processed as a new order once the return is approved.