At Olivia Perez, our mission is to ensure a seamless and enjoyable shopping experience rooted in trust, transparency, and exceptional craftsmanship. Our store policies are in place to clarify our practices and provide peace of mind throughout your interaction with us.

Order Processing

  • Orders are processed within 1–3 business days after receipt.
  • Custom or made-to-order pieces may take up to 10 business days to complete.
  • Processing times may vary during peak seasons or new collection launches.

Product Quality

  • Each item is carefully handcrafted and inspected before shipment.
  • As many of our products are artisan-made, minor variations in pattern or finish may occur, adding to their unique character.

Product Availability

  • Our collections are often limited edition and may sell out quickly.
  • Availability is updated in real-time, but inventory is not guaranteed until checkout is complete.

Code of Conduct

  • Olivia Perez reserves the right to refuse service to individuals demonstrating fraudulent activity, abuse, or malicious conduct.

Customer Care

For all inquiries, please contact us at info@theoliviaperez.com. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM GMT.